Capture
Record the customer, complaint details and date received.
A clear record from receipt to closure
Respond to customer complaints with structure and accountability
Capture the customer, complaint details, date received and current status in one controlled record. Teams can see what is open and who is responsible without relying on email threads.
Configured tasks can place open complaints on the assigned user’s dashboard and remove them when the record is closed, keeping attention on active work.
CustomerComplaint RecordAssigned OwnerClosure
Customer ComplaintsCapture · Assign · Close
A connected process
Capture to Close
Assign
Select the responsible employee and set the status or target date used by the task rule.
Review
Use the approval panel and history when the complaint requires review.
Close
Update the current status once the response and required actions are complete.
Information in context
Records that work together
Complaint record
Keep the customer, received date, details and current status together.
Assigned work
Create a dashboard task for the selected employee while the complaint remains open.
Approval history
Retain the review decision and its history with the complaint record.
Built for controlled work
Configure the controls around the process
FlinkISO keeps the module flexible while giving you the controls needed to guide access, decisions and follow-up.
Build the complaint record around your response process
Add the fields, assignments and status rules your team uses while keeping the customer complaint in one controlled module.
- Create tasks from the assigned employee field
- Use status conditions to show active work
- Set target dates for complaint follow-up
- Remove completed tasks when status changes to closed
- Send the record through an approval process
- Adapt the form to the complaint details you collect
Ready to use. Ready to adapt.
Available Modules
These readily available forms are created within the system without any coding. Similar to these forms, you can create your own forms & modules on-the-fly without any help from experts and with zero-coding.
You can customize all these existing modules & forms without any coding. You can add/ remove fields, change field locations, resize them, hide/ show fields on index page, restrict users from editing fields etc. You can also add your own business rules, email notifications, custom alerts & tasks and much more.
More from FlinkISO
More Features
In their own words
What Clients Say?
Testimonials
We’ve been using FlinkISO for about a year, and it has become a key tool for managing our QMS for ISO 9001 and ISO 27001.
The platform is powerful yet straightforward—easy to navigate, quick to understand, and practical for day-to-day work. The team support is also excellent: fast, responsive, and genuinely helpful whenever we need it.
Overall, it’s a highly reliable solution and, in our experience, one of the best QMS tools available today.
The FlinkISO Online System certainly has revolutionized our business, it certainly allows us to work "smarter, not harder".
The online tracker, database, reports and graphs etc, have outperformed our initial system.
All the documentation is accessible at the press of a button, needless to say we are proud to be affiliated with you and with this level of professionalism.
We have been using FlinkISO as our Quality Management Software for the past few years and we are extremely satisfied with the software and services offered.
The support team installed the software for us and worked with us to customize our Quality Management website which made the transition from a paper-based system to an online one effortless.
They always respond promptly to any questions or inquiries and have processed our web customization requests with speed and reliability.
I would highly recommend their services.
