Quality Control (QC) dashboard consist of following :
- Customer Complaints
- Measuring Devices for Calibrations
- Calibrations
- Customer Feedbacks
Customer Complaints

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Customer Complaints are critical for any organisation and needs immediate attention. Post performing the "Root Cause Analysis" of the customer complaint, a Corrective and Preventive Action plan needs to be deviced, this is an integral part of maintaining Quality.
To add customer complaints you should have added "Customers" & "Products".
Once you have the customer's list ready, you can add customer complaints.
To add a new complaint, select customer form the dropdown & then select Complaint Source, then select relevant (product or challan in case the source is delivery ), add new complaint number & date.
You can then assign the customer complaint to any user from "Assigned To" drop down & also select the target date for closure.
Once you select Assigned to & Target Date and publish the complaint, the User to whom you have assigned the task will get the assigned complaint's details along with the target date on his/her dashboard on every login. The User is then expected to update the status before the target date.
While creating a MRM for a particular month, you will see the list of all the customer complaints under "Topics". You can then choose and select any or all the customer complaints as a Topic under upcoming MRM. Once you select a particular customer complaint/s for a MRM, an alert will be seen near Complaint Details (Added In Meeting)
You can add a Customer Complaint to Corrective Preventing Action table by simple clicking "Add To CAPA?" checkbox as Yes and then selecting the CAPA Source from the dropdown. Once the CAPA is resolved, you can mark the Status as Closed along with the closure Date.
Appraisals can be added for each employee. Appraisals can be of two types. 1. Self Appraisals 2. Without-Self Appraisals.
Under self appraisals, employees will be sent appraisal questioner.
This lists is auto-populated during adding new devices.
If you choose "Calibration Required" as "Yes", a new device will be automatically added to "List of Devices For Calibration" table.
A FlinkISO user who is selected as the person responsible for maintenance will get alerts for the scheduled calibrations.
List of all the calibrations performed on different devices will be displayed here. Users can select the next calibration date and accordingly they will be prompted to add the details of the performed calibration based on "Next Calibration Date"
The FlinkISO Online System certainly has revolutionized our business, it certainly allows us to work "smarter not harder".
The online tracker, database, reports, and graphs etc., have outperformed our initial system.
All the documentation is accessible at the press of a button, needless to say we are proud to be affiliated you and with this level of professionalism.
We have been using FlinkISO as our Quality Management software for the past year and we are extremely satisfied with the software and services offered.
The support team installed the software for us and worked with us to customize our Quality Management website which made the transition from a paper based system to an online one effortless.
They always respond promptly to any questions or inquiries and have processed our web customization requests with speed and reliability.I would highly recommend their services.
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