Customer Complaints are critical for any organisation and needs immediate attention. Post performing the "Root Cause Analysis" of the customer complaint, a Corrective and Preventive Action plan needs to be deviced, this is an integral part of maintaining Quality.

To add customer complaints you should have added "Customers"  & "Products".

Once you have the customer's list ready, you can add customer complaints.

To add a new complaint, select customer form the dropdown & then select Complaint Source, then select relevant (product or challan in case the source is delivery ), add new complaint number & date.

You can then assign the customer complaint to any user from "Assigned To" drop down & also select the target date for closure.

Once you select Assigned to & Target Date and publish the complaint, the User to whom you have assigned the task will get the assigned complaint's details along with the target date on his/her dashboard on every login. The User is then expected to update the status before the target date.  

This lists is auto-populated during adding new devices.

If you choose "Calibration Required" as "Yes", a new device will be automatically added to "List of Devices For Calibration" table.

A FlinkISO user who is selected as the person responsible for maintenance will get alerts for the scheduled calibrations.